You need to know you can pick up the phone and we will help you. You also need to know that we’ll spot any problems – or potential disruptions – and fix them, before they impact you.
As your single point of contact ServiceDesk is our control centre for any aspect of your service delivery including service monitoring, network alarms and managing disruptions in availability or quality.
We work within an operational framework that promotes effective ownership and communication of requests and incidents to keep you on track. ServiceDesk has been developed using the best-practice framework of the IT Infrastructure Library (ITIL), the recognised standard for worldwide excellence in operational support.
You can access the ServiceDesk through the online portal, by email or by telephone. And because we appreciate business never stands still, we offer extended hours and weekend support.
There is nothing more infuriating than getting passed around or forgotten about. That’s why we assign each call to a single owner at ACT, who is in control and accountable to their promises.
Not only do we invest in training, we continually gather feedback, review and improve our operating procedures.
Wherever you are, our support technicians are here to help. We understand the role your IT systems play in meeting your business needs, and we are dedicated to your success. Each and every support call has an internal owner so you won’t get forgotten about.