HOPS
The ACT HOPS is trusted by national, regional and local authorities and operators to power their concessionary and commercial smart ticketing schemes
HOPS
The ACT HOPS is trusted by national, regional and local authorities and operators to power their concessionary and commercial smart ticketing schemes

HOPS

The ACT HOPS is trusted by national, regional and local authorities and operators to power their concessionary and commercial smart ticketing schemes.

What is the ACT HOPS?

The HOPS is ACT’s central transaction hub where all passenger journey information is stored and processed. It also provides security for the entire smart ticketing infrastructure, including connected in-the-field hardware such as train station gates, on-bus ticket machines, in-store retail systems, and online retail systems.

Why choose the ACT HOPS?

Our HOPS powers smart ticketing schemes from single operator to the largest, most-complex multi-operator and multimodal schemes. It is proven at scale – processing millions of smart transactions and journeys every day – and is the only HOPS to have been fully certified to every release of the ITSO standard.

  • Proven
  • Scalable
  • Secure
  • Resilient
ACT HOPS. Secure cloud based solutions

The ACT HOPS offers:

  • Flexibility to support commercial and concessionary schemes
  • Support for multi-modal schemes, including bus, heavy rail, light rail, tram and ferry
  • Seamless integration with ACT’s connected ITSO architecture, which provides all the components needed to deploy and effectively manage smart ticketing schemes at scale
  • Scalability to support high-volume, complex schemes – HOPS currently processes 100 million transactions a month, supports 6 million active smart card users, and connects to 28,000 smart readers
  • Security and resilience, with virtualised, redundant infrastructure hosted in enterprise-class data centres in the UK
  • Efficient, stable, uninterrupted operations, with HOPS delivered as a fully managed service, including change control procedures, scheme monitoring and upgrades
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The ACT HOPS Technical Data

  • Provision for secondary/backup service with data replication in near real-time
  • Proven large-scale, continuous HOPS-to-HOPS incoming and outgoing messaging
  • Supports HOPS-HOPS communication and HOPS-POST communication
  • Interfaces with all main UK card bureaus and POST providers
  • Uses established interfaces to connect with third party systems
  • Flexible hotlisting and actionlisting functionality, including support for public and private POST sets
  • Works with POSTs at any release of the ITSO specification
  • Supports multiple operators sharing the same HOPS instance
  • Supports multi-channel retailing
  • Interfaces to apportionment and settlement systems
  • Bulk secure ISAM profiling and distribution service
  • ISAM management services including bulk ISAM profiling and distribution

The ACT HOPS is fully certified to each and every level of the ITSO standard.

Ready to start your smart journey?

Please fill in the form and a member  of the team will contact you to set up a short online demonstration.